Frequently Asked Questions

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1. Do you use Cookies on This Site?
2. How do I search for a product?
3. I have seen a product on your website earlier but its gone now, why?
4. Why is my size not listed?
5. I have a discount code, how do I use it?
6. Redeeming Gift Vouchers.
7. Buying with Gift Vouchers.
8. When problems occur with your gift voucher or discount code.
9. Do I need to create an account to shop with you?
10. How do I sign up for the newsletter?
11. I am not receiving your emails
12. How do I change the details on my account?
13. I can't sign into my account
14. I am having problems accessing or buying from your website
15. I have just placed an order, can i amend or cancel it?
16. How do I pay for my order?
17. What are 'Mastercard Securecode' and 'Verified by Visa'?
18. Why has my payment has been declined
19. Do you have a Returns & Exchange Policy
20. What do you do when you received my returned goods?
21. How do I return goods to you?
22. Return postage cost
23. My return was processed but I wasn't refunded my delivery charge
24. I have lost my returns/dispatch form
25. Will I be charged customs and import charges?
26. Exchanging an Item
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